TERMS AND CONDITIONS

Overview

This website www.lepetitberet.asia (hereinafter referred to as “this website” or lepetitberet.asia) provides an online shopping mode through the Internet.

By browsing this website or shopping online, you are bound by these terms and conditions, please read them carefully. This website will update and revise these terms and conditions from time to time. The revised terms are effective on the date of posting.

register

You must register with us before using the service or making an order. By registering, you represent (and we are entitled to rely on) that you are 18 years of age or older and have the capacity to legally bind the contract.

When registering, you must:
(1) Provide accurate, complete and up-to-date registration information;
(2) Ensure that personal user names and passwords are properly stored;
(3) Authorization We assume that only you or someone authorised by you logs in to this website using your username and password.

Purchase

When you place an order, the price of the product is as shown on the day of the order.

We reserve the right to not accept or cancel an order for any reason at our sole discretion, including but not limited to:
(1) When clicking to order products or services, even if it is displayed that there is still stock in the warehouse and/or the order content has been confirmed, some or all products may be out of stock at the time of checkout, resulting in failure to deliver;
(2) Failure to arrange delivery for your region;
(3) The price indicated for one or more products ordered by you is incorrect due to human or computer error or error in the pricing information provided by the supplier.

When some of the products in the order are out of stock, the remaining ordered products will still be delivered as usual. The out-of-stock products have been paid for and will be returned to the user within 14 working days.

Shipping and returns

For products that are in stock, the user will generally complete the shopping and payment process, and the goods will be sent directly to the address provided by the user by post.

If the following conditions occur, the goods may not be delivered to the user as scheduled:
(1) The user fails to receive the goods due to personal reasons or receives the goods within the specified time;
(2) Affected by statutory holidays, natural disasters, transportation or weather;
(3) Exceeding the expected order quantity of the exhibition set;
(4) Accidents of delivery companies;
(5) labor disputes;
(6) Due to the remote delivery area;
(7) Other unpredictable unexpected factors
(8) The recipient should verify the goods as soon as possible after receiving the goods. If the goods are found to be damaged due to non-human factors or the packaging is damaged or incomplete during transportation, please contact us immediately after delivery of the goods for return and exchange.
(9) We will arrange delivery after confirming your online payment.
(10) All orders are subject to the supplier’s availability of goods for final confirmation. If we fail to deliver any of the ordered goods or services, we reserve the right to cancel the order and will notify the customer by phone or email prior to delivery.
(11) The third party logistics will make all reasonable efforts to deliver the goods before the promised delivery date, and you agree and acknowledge that all deliveries may be delayed.
(12) When Gale Signal No. 8 or above is hoisted or the Black Rainstorm Warning is in force, the delivery service time will be delayed, or alternative arrangements will be made.
(13) We are not responsible for delays, losses or damages caused by uncontrolled factors such as natural disasters, political factors, industrial disturbances, nuclear explosions or wars.
(14) In case of any disputes, Le Petit Beret Asia Co Limited reserves the right of final decision. See Terms of Use for additional terms and conditions.

Shipping charges are based on the size, weight and delivery location of the product. The shipping fee will be displayed when the order is confirmed, and the user must confirm the shipping fee when confirming the order.

We will only ship to the Hong Kong area and do not accept PO Boxes as delivery addresses.

We will not be liable for any failure to deliver the product due to negligence or error by the user, such as an incorrect or incomplete delivery address, or due to delivery zone or location regulations. In addition, if we need to ship the product to the correct address corrected by the user, the user needs to bear the freight for re-shipping/re-shipping.

The delivery of the product is considered complete when the goods arrive at the delivery address. If the goods cannot be delivered due to force major reasons or the regulations of the delivery, we will not be responsible for the unfinished delivery of the goods.

**Minimum Spend at HKD 800 or above and Areas that maybe delivered at the specified time:

Stonecutters Island, Kwai Chung Container Terminal, Lung Kwun Tan/Tap Shek Kok, Chuk Yuen Village/Lian Ma Hang Road/Luo Wu Road, Airport Area, Big Wave Bay, Clear Water Bay District

**Delivery is not available to :

Sha Tau Kok Restricted Area, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau Restricted Area, Lo Wu, Po Toi Island, Tung Lung Island, Tap Mun, Kat O, Tung Ping Chau, Mui Wo, Lamma Island, Peng Chau, Cheung Chau , Tai O, Lantau, Shek O, outside Tai Mong Tsai Road, Sai Kung and Lau Fau Shan or any areas where trucks are prohibited from entering.

Please Contact us by {email address} if you are not sure about your shipping area policy.

Refunds

If you find that the product has the following conditions after receiving the goods, you can request us to return and replace the product. However, all returns or replacement requests must be made within seven (7) days of receipt:

(1) The product is damaged/package is incomplete
(2) The tasting period is less than two months (except for the sale items with a special expiration date)
(3) Missing or wrongly delivered products

You must provide evidence for verification of returns and replacements, including:
(1) Present valid documents/evidence to prove that the product in question was purchased from Le Petit Béret Asia;
(2) Take a picture of the product in question and send it to us via email / instant messaging software as evidence.

Returns will not be accepted in the following cases:
(1) Products that have been delivered to the user for more than 7 working days;
(2) Products that have been used;
(3) Products with damaged or lost packing boxes, packing bags, signs, accessories, guarantees, identifications or the contents of the combined merchandise;
(4) Products that are damaged or contaminated due to the carelessness of the user;
(5) Gifts and discounted items.

Refunds will only be returned to the account the user used to pay for the item. The refund procedure is limited by their settlement date and payment date, the actual completion time of the refund procedure will be based on the operating procedures of the relevant processing agency.

Disclaimer

The Company, its employees, contractors and any third party suppliers make no representations or warranties as follows:
(1) the integrity, quality, operation, use, accuracy or limitation, or suitability or use for any purpose;
(2) any product or service requested, offered or obtained through Families.com.hk or in accordance with the relevant information;
(3) browsing Families.com.hk or the related information without interruption, or the information is correct, or the relevant information does not contain any computer virus or is not polluting or destructive;

Families shall not be liable to you for any indirect or direct damages, losses, costs or expenses suffered by you in reliance on or use of the materials or this website.

Families reserves all rights not expressly granted in these Terms of Use.

intellectual property

The intellectual property rights to, and selection or arrangement of, all content, user content, designs, text, images and other materials on this website are owned, controlled or licensed by us. Any authorized use without prior written approval is strictly prohibited. All trademarks, product names and company names or logos on this website are the property of the company or their respective owners. We do not give approval for the use of any such trademarks, appearances, product names, company names, logos or designations which may constitute an infringement of the rights of the holder.