Terms and conditions
By placing an order with any of the ordering methods provided by Le Petit Beret Asia, Customer accepts and agrees to be bound by any and all the terms and conditions, now existing or which may be hereinafter enacted or enforced. Please read carefully.
These General Conditions of Sale (hereinafter the “General Terms and Conditions”) apply to any purchase made by an Internet user / natural person (hereinafter the “CLIENT”) on the Internet site www.lepetitberet.com The “SITE”) from Le PETIT Béret (Asia) Company Limited, registered with the Trade and Companies Register HONG KONG. Email: [email protected] (hereinafter the “SELLER”).
ONline store
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
The seller undertakes to present the essential characteristics of the products (on the information sheets available on the site) and the mandatory information that the client must receive under the applicable law (in these General Terms and Conditions).
The customer undertakes to read this information carefully before placing an order on the site.
Unless expressly stated otherwise on the site, all the products sold by the seller are new and comply with the European legislation in force and the standards applicable in France.
Ordering procedure
The product orders are placed directly on the site. To make an order, the client must follow the steps described below (please note, however, that depending on the client start page, the steps may differ slightly).
Product selection and purchase options
The client will have to select the product (s) of his choice by clicking on the product(s) concerned and choosing the characteristics and quantities desired. Once the product is selected, the product is placed in the client basket. The latter can then add to his basket as many products as he wishes.
Orders
Once the products have been selected and placed in its basket, the client must click on the basket and check that the content of his order is correct. If the client has not yet done so, he will then be asked to identify himself or to register.
Once the customer has validated the contents of the basket and has identified himself/herself / registered, he/she will display to him/her an online form completed automatically and recapitulating the price, the applicable taxes and, if applicable, delivery.
The customer is invited to check the contents of his order (including the quantity, characteristics, and references of the products ordered, the billing address, the means of payment and the price) before validating its contents.
The customer can then proceed to the payment of the products following the instructions on the site and to provide all the information necessary for the invoicing and the delivery of the products. For the products for which options are available, these specific references appear when the correct options have been selected. The orders placed must include all the information necessary for the correct processing of the order.
The client must also select the delivery mode chosen.
Acknowledgment of receipt
Once all the steps described above are completed, a page appears on the site to acknowledge receipt of the client order. A copy of the acknowledgment of receipt of the order is automatically sent to the customer by e-mail, provided that the e-mail address communicated through the registration form is correct.
The seller does not send any order confirmation by post or fax.
Billing
During the ordering process, the customer must enter the information required for invoicing (the sign (*) will indicate the mandatory fields to be filled in order for the client to be processed by the seller).
In particular, the customer must clearly indicate all the information relating to the delivery, in particular, the exact address of delivery, as well as any possible access code to the delivery address.
The client must then specify the means of payment chosen.
Neither the order form that the client establishes online nor the acknowledgment of receipt of the order that the seller sends to the customer by e-mail does not constitute an invoice. Whatever the order or payment method used, the customer will receive the original invoice on the delivery of the products, inside the parcel.
Date of the order
The date of the order is the date on which the seller acknowledges receipt of the order online.
Price
For all products, the customer will find on the site prices displayed in Hong Kong dollars including all applicable taxes, as well as the applicable delivery charges (depending on the weight of the package, excluding packaging and gifts, the delivery address and the carrier or Mode of transport).
Any change in the applicable rate may affect the price of the products from the effective date of the new rate.
seller suppliers’ prices are subject to change. As a result, the prices shown on the site may change. They may also be modified in the case of special offers or sales.
The prices quoted are valid, unless there is a gross error. The applicable price is that indicated on the site on the date the order is placed by the client.
Availability of PRODUCTS
The unavailability of products is in principle indicated on the page of the products concerned. Customers may also be informed of the restoration of products by the seller.
In any case, if the unavailability has not been indicated at the time of the order, the seller undertakes to inform the customer without delay if the product is unavailable.
The seller may, at the request of the client:
Either offer to ship all the products at the same time as soon as the products out of stock will be available again,
Either a partial shipment of the products available initially and then shipment of the rest of the order when the other products will be available, subject to clear information regarding the additional transport costs that may be incurred,
Either offer an alternative product of quality and equivalent prices, accepted by the client.
If the customer decides to cancel his order of unavailable products, he will get the refund of all sums paid for the products unavailable no later than thirty (30) days of payment.
payment
Means of payment
The CLIENT can pay his PRODUCTS online on the SITE according to the means offered by the SELLER.
The CUSTOMER warrants to the SELLER that he holds all the authorizations required to use the chosen means of payment.
Payment date
In the case of a single payment by credit card, the account of the CLIENT will be debited upon the order of PRODUCTS passed on the SITE.
In the case of a partial DELIVERY, the total amount will be debited from the account of the CUSTOMER at the earliest when the first package will be shipped. If the CUSTOMER decides to cancel his order of unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of the present General Conditions.
Delay or denial of payment
If the bank refuses to charge a card or other means of payment, the CLIENT must contact the Customer Service of the SELLER in order to pay the order by any other valid means of payment.
In the event that for any reason, opposition, refusal or otherwise, the transmission of the money flow due by the CLIENT would prove impossible, the order will be canceled and the sale automatically terminated.
Proof and Archiving
Any contract concluded with the customer corresponding to an order of an amount greater than 120 euros TTC will be archived by the seller for a period of ten (10) years in accordance.
The seller agrees to store this information in order to monitor the transactions and to produce a copy of the contract at the request of the customer.
In the event of a dispute, the seller will be able to prove that its electronic tracking system is reliable and guarantees the integrity of the transaction.
Transfer of ownership
The seller remains the owner of the products delivered until their complete payment by the client.
The above provisions shall not preclude the transfer to the customer of the risks of loss or damage of the products subject to the reservation to the customer at the time of receipt by him or a third party designated by him other than the carrier Ownership, as well as the risk of harm they may cause.
Packaging
The products will be packed in accordance with current transport standards, in order to guarantee maximum protection for the products during delivery.
Guarantees
Compliance Warranty
The seller is obliged to deliver goods in conformity with the contract and is liable for defects of conformity existing at the time of issue. It also answers to the defects of conformity resulting from the packaging, the assembly instructions or the installation when this was charged to it by the contractor was carried out under its responsibility.
To comply with the contract, the property must:
1. Be fit for the customary use of a similar good and, where applicable:
– correspond to the description given by the seller and possess the qualities which he has presented to the buyer in the form of a sample or a model;
– present the qualities that a buyer can legitimately expect in the light of public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or present the characteristics defined by mutual agreement by the parties or be specific to any special purpose sought by the buyer, brought to the knowledge of the seller and which the latter has accepted.
The seller is obliged to deliver a product in conformity that is to say suitable for the expected use of a similar good and corresponding to the description given on the site. This compliance also presupposes that the product presents the qualities that a buyer can legitimately expect in view of the public statements made by the seller, including advertisements and labeling
In this context, the seller is liable to answer for any defects of conformity existing at the time of issue and for non-conformities resulting from the packaging, installation instructions or installation when this has been charged to him or Was carried out under his responsibility.
The action resulting from the lack of conformity is prescribed by two (2) years from the delivery of the product.
In the event of non-conformity, the client may request the replacement or repair of the product, at his option. However, if the cost of choosing the client is clearly disproportionate to the other option, considering the value of the product or the size of the defect, the seller may proceed to a refund without following the chosen option by the customer.
In the event that a replacement or repair is impossible, the seller undertakes to return the price of the product within 30 days of receipt of the product returned and in return for the return of the product by the client to the following address Flat/RM 404, BLK 02, 04/F, Tak fund industrial centre, No. 168 Texaco Road, Tsuen Wan, Hong Kong
Finally, the customer is exempt from proof of the lack of conformity of the product during the six (6) months following the delivery of the goods.
It is specified that this legal guarantee of conformity applies irrespective of the commercial guarantee granted, if any, on the product.
Payment date
In the case of a single payment by credit card, the account of the client will be debited upon the order of
The seller is liable for the hidden defects of the product sold which render it unsuitable for its intended use or which so diminishes this use that the client would not have acquired it or would have given it A lesser price if he had known them.
This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between the refund of the price of the
The SELLER is liable for the hidden defects of the PRODUCT sold which render it unsuitable for its intended use or which so diminishes this use that the CLIENT would not have acquired it or would have given it A lesser price if he had known them.
This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between the refund of the price of the products if it is returned and the reimbursement of a part of its price if the product is not returned.
In the event that a replacement or repair is impossible, the seller undertakes to return the price of the product within 30 days of receipt of the product returned and in return for the return of the products by the client to the following address Flat/RM 404, BLK 02, 04/F, Tak fund industrial centre, No. 168 Texaco Road, Tsuen Wan, Hong Kong. The action resulting from the defects must be brought by the CLIENT within two (2) years from the discovery of the defect.
if it is returned and the reimbursement of a part of its price if the product is not returned.
In the event that a replacement or repair is impossible, the seller undertakes to return the price of the product within 30 days of receipt of the product returned and in return for the return of the product by the client to the following address Flat/RM 404, BLK 02, 04/F, Tak fund industrial centre, No. 168 Texaco Road, Tsuen Wan, Hong Kong. The action resulting from the defects must be brought by the CLIENT within two (2) years from the discovery of the defect.
passed on the site.
In the case of a partial delivery, the total amount will be debited from the account of the customer at the earliest when the first package will be shipped. If the customer decides to cancel his order of unavailable products, the refund will be made in accordance with the last paragraph of article 5.5 of the present General Conditions.
Guarantee of hidden defects
The seller is liable for the hidden defects of the product sold which render it unsuitable for its intended use or which so diminishes this use that the client would not have acquired it or would have given it A lesser price if he had known them.
This guarantee allows the customer who can prove the existence of a hidden defect to choose between the refund of the price of the product if it is returned and the reimbursement of a part of its price if the product is not returned.
In the event that a replacement or repair is impossible, the seller undertakes to return the price of the product within 30 days of receipt of the product returned and in return for the return of the product by the client to the following address Flat/RM 404, BLK 02, 04/F, Tak fund industrial centre, No. 168 Texaco Road, Tsuen Wan, Hong Kong. The action resulting from the defects must be brought by the client within two (2) years from the discovery of the defect.
Liability
In no event shall the seller be liable in the event of non-fulfillment or improper performance of the contractual obligations attributable to the customer, in particular when entering his order.
The seller cannot be held responsible or considered as having failed in the present for any delay or non-performance when the cause of the delay or non-performance is related to a case of force majeure as defined by the jurisprudence French courts and tribunals.
It is further specified that the seller does not control the websites that are directly or indirectly linked to the site. Consequently, it excludes all liability for the information published therein. Links to third party websites are provided for information purposes only and are not warranted as to their content.
Visuals, trademarks
All visual and sound elements of the site, including the underlying technology used, are protected by copyright, trademark and/or patent law.
These elements are the exclusive property of the seller. Any person who publishes a website and wishes to create a direct hyperlink to the site must request the authorization of the seller in writing.
This authorization of the seller will in no case be granted definitively. This link should be deleted at the request of the seller. Hyperlinks to the site that use techniques such as framing or hyperlinking are strictly forbidden.
Validity of the General Conditions
Any modification of the laws or regulations in force or any decision of a competent court invalidating one or more clauses of these General Conditions cannot affect the validity of the present General Conditions. Such modification or decision does not authorize customers to disregard these Terms and Conditions.
All conditions not expressly dealt with herein shall be governed in accordance with the customary practice of the retail sector for companies with their registered office in Hong Kong.
Amendment of the General Conditions
These Terms and Conditions apply to all purchases made online on the site, as long as the site is available online.
The Terms and Conditions are dated in a precise manner and may be modified and updated by the seller at any time. The General Conditions applicable are those in force at the time of the order.
The modifications made to the General Conditions will not apply to the products already bought.
Jurisdiction and Applicable Law
These General Terms and Conditions and the relations between the client and the seller are governed by French law.
In case of dispute, only the Hong Kong courts will be competent.
However, prior to any appeal to the arbitral or state court, negotiation shall be privileged in a spirit of loyalty and good faith with a view to reaching an amicable settlement upon the occurrence of any dispute relating to this contract, validity.
The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt indicating the elements of the conflict. If, after fifteen (15) days, the parties fail to agree, the dispute shall be referred to the competent court hereinafter referred to.
Throughout the negotiation process and up to its conclusion, the parties shall refrain from pursuing any legal action against each other and for the conflict that is the subject of the negotiation. By way of exception, the parties are entitled to refer the matter to the court of the first instance or to apply for an order on an application. A possible action before the court of summary proceedings or the implementation of a procedure on request does not entail any waiver of the clause of mutual agreement by the parties unless expressly stated otherwise.
RETRACTATION POLICY
Principle of retraction
The customer shall, as a matter of principle, have the right to return or return the product to the seller or to a person designated by the latter without undue delay and no later than seven (7) days after notification of its decision to withdraw, Unless the seller proposes to recover the product.
Withdrawal period
The withdrawal period expires seven (7) calendar days after the day on which the client, or a third party other than the carrier and designated by the customer, physically takes possession of the product.
In the event that the customer has ordered several products via a single order giving rise to several delivery (or in the case of an order of a single product delivered in several batches), the withdrawal period will expire seven (7) calendar days After the day on which the customer, or a third party other than the carrier and designated by the client, physically take possession of the last product delivered.
Notification of right of withdrawal
To exercise its right of withdrawal, the customer must notify his decision to withdraw from this contract by means of an unambiguous declaration to [email protected].
It can also use the form below:
RETRACTATION FORM
For the attention of [*] (* SELLER CONTACT)
E-mail address of the SELLER *: [email protected]
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:
PRODUCT NUMBER
Number of the invoice:
Purchase order number:
– Ordered on [____________] / received on [________________]
– Payment method used:
– Name of the CLIENT and, if applicable, the beneficiary of the order:
– CLIENT address:
– Delivery address :
– CLIENT’s signature (except in case of transmission by email)
– Date
In order for the withdrawal period to be respected, the client must transmit its communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of retraction
In case of withdrawal from the customer, the seller undertakes to reimburse all the sums paid, including delivery costs without undue delay and, in any event, no later than seven (7) days Of the day on which the seller is informed of the client intends to retract.
The seller will proceed to the refund using the same means of payment as the customer will have used for the initial transaction, unless the customer expressly agrees to a different means, in any case, this reimbursement will not incur costs to the customer.
The seller may defer repayment until receipt of the goods or until the customer has provided proof of shipment of the goods, whichever is the earlier.
Policy of
Privacy & Refund and Delivery
We are committed to safeguarding your privacy and ensuring that your Personal Data is protected. This Privacy Policy Statement explains the types of Personal Data we collect and how we process and protect that data.
We shall keep your Personal Data confidential and shall ensure that our policies and practices with respect to the collection, use, retention, disclosure, transfer, security, and access of your Personal Data comply with the laws of Hong Kong.
Personal data
The seller collects on the site personal data concerning his clients, including by means of cookies. Customer may disable cookies by following the instructions provided by their browser.
The data collected by the seller are used to process orders placed on the site, to manage the customer account, to analyze the orders and, if the customer has chosen this option, send him commercial prospecting letters, newsletters, offers Promotional materials and / or special sales information, unless the client no longer wishes to receive such communications from the seller.
The data of the CUSTOMER is kept confidential by the SELLER in accordance with its declaration made with the CNIL, for the needs of the contract, its execution and in compliance with the law.
The data may be communicated, in whole or in part, to the service providers of the SELLER involved in the ordering process. For commercial purposes, the SELLER may transfer to his trading partners the names and contact details of his CUSTOMERS, provided that they have given their prior agreement when registering on the SITE.
The SELLER can also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.
It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document or by sending to the SELLER a photocopy of his identity document.
Browsing information collected from you (Cookies)
We use cookies and similar technologies to collect data about you when you visit the Our Website and our other related websites (“Sites”). Cookies are files that store information on your computer hard drive or browser that means that we can recognize that you have visited our Sites before. We use cookies to give you the best possible experience on our Sites, by evaluating the use of our Sites and reviewing your browsing and shopping habits, personalizing your website experience, evaluating website activity on our Sites and generally making our Sites easier to use.
The types of data we may collect from you when you visit the Sites include:
– information about the type of browser you use
– details of the web pages you have viewed
– your IP address
– the hyperlinks you have clicked
– the websites you visited before arriving at our Site
You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate all of the functions and services of our Sites.
Protecting your Personal Data
We maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, the authorized disclosure of, or access to your Personal Data.
Our Website may contain hyperlinks to other websites provided by third parties. We do not control these third party websites or any of the content contained on those websites. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement for the website(s) you visit.
Use of Personal Data
You agree that the Personal Data you provide to us and all information relating to the use of Our App and/or Our Website may be used and retained by us for:
- processing your application as a Registered Customer
- providing you with our services
- the normal management, operation, and maintenance of Our App and/or Our Website
- providing you with regular communications from us with details of our water and beverages business and relevant benefits
- providing you with Retail Goods or Services which you have requested
- processing your order for purchases at Our Website and/or Our App, including verifying your payment details/status
- carrying out prize draws, games or competitions which you have entered
- carrying out data sorting and analysis to enable us to better understand your characteristics and buying behavior and to provide other services better tailored to your needs, and to assist us in selecting Retail Goods or Services that are likely to be of interest to you
- designing new or improving existing services provided by us, Our Affiliates and/or Our Subsidiaries to you
- investigation of complaints, suspected suspicious transactions, and research for service improvement
- prevention or detection of crime
- disclosure as required by law
- aggregated behavioral analysis
With your consent or indication of no objection, we will use your Personal Data for direct marketing to you (whether by post, email, phone, SMS, or other media whether now known or available in the future) in relation to offers and promotions from:
- Our Affiliates and/or Our Subsidiaries
- other companies within the CK Hutchison Holdings Limited group of companies in relation to telecommunications goods and/or services, e-commerce services (including trading platforms and online auctions), payment services, financial, investment and insurance products and services, hotel and tourism services and real property and related services
- third-party merchants that we cooperate with to provide benefits to you in relation to the following types of products or services: Retail Goods or Services; financial, investment, insurance, banking, and credit cards; transportation, travel and accommodation; sports, leisure, recreation and entertainment; telecommunications products and services; e-commerce (including trading and payment platforms and online auctions).
We may disclose and transfer (whether in Hong Kong or abroad) your Personal Data to our agents or contractors under a duty of confidentiality to us who provide administrative, data processing, research and marketing, distribution, telecommunications, professional or other similar services to us.
We may also disclose and transfer (whether in Hong Kong or abroad) to any of our actual or proposed assignees or transferees of our rights with respect to your Personal Data in connection with a restructuring of our water and beverages business, and/or merger (as between us and a third party), sale, or transfer (whether of assets or shares, in whole or in part), to use, hold, process or retain such Personal Data for the purposes mentioned in clauses 5 and 6 above.
Delivery policy
Free delivery applies to locations where delivery vehicles can access buildings via elevator facilities or to ground floor locations with a maximum of 20 stairs, situated on Hong Kong Island, Kowloon, and the New Territories. For deliveries to remote islands, remote or restricted areas, compliance with Le Petit Beret Asia’s decisions is required, and additional shipping fees will be charged.
Additional delivery fees and separate quotes will apply to delivery locations on Lantau Island (excluding Tung Chung town), Lamma Island, Cheung Chau, Peng Chau, and Ma Wan, as determined by the transportation agency’s prevailing rates.
Products can only be delivered within the mentioned regions and cannot be ordered for delivery addresses outside of this area.
Products will be shipped to the delivery address provided by the customer during the ordering process.
Delivery Times
The cutoff date for preparing orders and generating invoices before shipping inventory products is mentioned on the website. Weekends or public holidays are excluded from these periods.
An email will be automatically sent to the customer when the product is shipped, provided the email address in the registration form is correct.
Shipping Terms
Parcels will be handed over to customers for signature and identification.
If absent, customers will be notified so they can collect the parcel at the post office / SF Express station.
Delivery Issues
Prior to confirming the order, during the online ordering process conclusion, customers are informed of the delivery date determined upon selecting the carrier.
Stipulated deliveries will be completed within a maximum of thirty (30) days. If not achieved, the customer must inform the seller of the delivery within a reasonable time, and if not delivered within this period, they can terminate the contract.
The seller will promptly refund the total amount paid by the customer for the product, taxes, and shipping costs, using the same payment method used by the customer for purchasing the product, upon receiving the cancellation letter.
The seller is responsible until the product is delivered to the customer. Customers have three (3) days to notify the carrier of any observed partial damage or loss at the time of delivery.
In general, products can be scheduled for delivery within seven working days from the confirmed order date.
Delivery times are generally from 9:00 AM to 6:00 PM, excluding Sundays and statutory holidays. Specific locations may arrange evening deliveries until 9:00 PM. Customers are requested to be available to receive the delivery within the designated time frame. Failure to receive or unjustified refusal of the goods may result in additional charges.
The company will make reasonable efforts to deliver on time to the specified location, but customers understand that actual delivery may be affected by traffic and weather conditions. The company cannot guarantee the mentioned delivery periods or times and is not responsible for any losses caused by delivery delays.
In the event of a Black Rainstorm Warning or Typhoon Signal No. 8 or higher, delivery services will be suspended. Orders delayed due to this will be rescheduled for the next delivery period or arranged for another day, depending on delivery resources and availability.
Customers agree that all goods remain the property of the company until full payment is received. However, during the period when the customer has possession of the goods, they assume the risk of any goods loss or damage from the time the goods are delivered. The company is not responsible for any losses arising from the customer’s request to place goods outside the door or in an unattended location.
REFUND AND RETURNS
Our refund and return policy is valid for 14 days. If more than 14 days have passed since your purchase, we are unable to provide a full refund or exchange for you. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
During the order processing period, the seller notifies customers of potential delays and shipping details for purchased products.
Shipping costs are calculated based on the delivery method. In addition to the product price, customers are responsible for these fees.
Detailed information regarding delivery times and fees is provided on the website.
Additional non-returnable items:
- Gift Box Set
To complete your return, we require a receipt or proof of purchase.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Return Costs
Customers are responsible for the direct costs of returning the goods.
Conditions for Returning Property
Customers must return the products as instructed by the seller, including all attachments.
Customers are only liable for the depreciation of goods resulting from handling, which goes beyond the necessary examination of the nature, characteristics, and functioning of the product. In other words, customers may test the product, but their liability may be engaged if they perform operations other than those necessary.
Return Policy
Customers should return the goods to Block A, 20/F., Wing Loi Industrial Building, 8-14 Wing Lap Street, Kwai Chung, N.T., Hong Kong without delay and in any event within seven (7) days after notifying their decision to withdraw from the contract.
If the customer returns the property before the 14-day deadline expires, this period will be deemed as having been complied with.
Returned goods, if in good condition and without contamination or damage, will be refunded to the customer without interest after deducting any owed amount (if applicable). No refund will be given if the returned goods are contaminated or damaged.
Goods that have left the premises cannot be returned or exchanged. Customers are responsible for inspecting the goods on the day of receipt. If issues are found, they should notify the company’s customer service center for arrangement on the same day or the next working day; otherwise, the goods will be deemed accepted by the customer after 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at email or what’s app for questions related to refunds and returns.